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We are experiencing an extraordinarily high volume of applications at this time with an anticipated wait time of at least four months. Thank you for your patience as we work to process more than 1,000 applications from throughout all of Alameda County. Please do not contact us to check the status of your application, as this will contribute to the delay. To avoid interruption of service, we encourage you to continue making payments to your account or contact your utility provider to arrange a payment plan. Note that our offices are CLOSED to the public. Visit our Application Pick-up Locations page for a schedule of in-person Tabletop Office Hours at select Oakland and Fremont libraries.

PG&E has outlined a series of ways to support customers that are impacted by COVID-19. Please visit the following website for additional information pge.com/covid19consumerprotections.

 

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Low Income Home Energy Assistance Program (LIHEAP)

COVID-19 Update: We are working with limited staffing to process applications. Apologies in advance for delays. MAIL IN ONLY.

The LIHEAP Program seeks to keep low-income families safe in their homes by helping to ease their energy costs with a one-time payment per program year of their PG&E or Alameda Municipal Power bill, up to $3,000.

Learn more about the LIHEAP Program


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Low Income Home Water Assistance Program (LIHWAP)

COVID-19 Update: We are working with limited staffing to process applications. Apologies in advance for delays. MAIL IN ONLY.

A federally-funded COVID relief measure, the LIHWAP Program helps low-income families in Alameda County blunt the blow of economic hardships from the pandemic with a one-time payment, per program year, on an account holder's past due water or sewage bill, up to $2,000.

Learn more about the LIHWAP Program


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Low Income Weatherization Assistance Program

COVID-19 Update: To ensure health & safety of clients emergency furnace and hot water heater calls are continuing. All other Weatherization is on hold.

The Weatherization Program can help you stay warm in the winter and cool in the summer. By doing so, you can reduce the risk of health and safety problems. The program offers heater, water heater, and weatherization services every five years.

Learn more about the Weatherization Program