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COVID-19 Update: We are working with limited staffing to process applications. No walk-in applicants are accepted. Applications to print are listed in the left column, and you can also apply online or request that an application is mailed to you.

PLEASE DO NOT CALL FOR STATUS OF APPLICATIONS. Thank you for your patience. We will notify you by a postcard when your application is received, and then again by postcard or email with the dollar amount when we have processed your application. From that point, the process could take up to 8-10 weeks for the State to credit your PG&E or Alameda Municipal Power account. Please remember we are a non emergency program.

get help paying your energy bills

LIHEAP is a federally-funded program to help low-income households pay their energy bills. Assistance is in the form of a direct payment to the utility company on behalf of an eligible applicant. Eligibility is based on the household’s total monthly income, which cannot exceed the LIHEAP income guidelines below.

Federal LIHEAP funds are for households with low incomes and high energy costs, prioritizing households with elderly, disabled persons and/or children five and under.

2023 LIHEAP Gross Income Guidelines*
Size of Household Total Combined Monthly Income Total Combined Annual Income
1 $2,700.17 $32,402.04
2 $3,531.00 $42,372.00
3 $4,361.83 $52,341.96
4 $5,192.75 $62,313.00
5 $6,023.59 $72,283.08
6 $6,854.43 $82,253.16
7 $7,010.21 $84,122.52
8 $7,166.00 $85,992.00
9 $7,321.78 $87,861.36
10 $7,477.56 $89,730.72

What the program offers:

PG&E and Alameda Power & Telecom bills assistance for a one-time payment per program year.

Applicants must:

  • Live in Alameda County.
  • Provide a complete PG&E or Alameda Power & Telecom bill.
  • Provide proof of monthly income for the entire household (see table below).

How to Apply:


To apply online, visit


See the Utility Services Materials page.


Apply online at


See Application Pick-up Locations

Mail To You:

Enter your information here


Talk to a staff member at

Please MAIL your completed application and required documentation to:
Spectrum Community Services
P.O. Box 4317
Hayward, CA 94540

For households larger than ten, please call Spectrum for more information.
*Income before taxes are deducted.

AMP Program

The AMP program is another way to reduce your unpaid energy debts. With each on-time payment of your current charges, AMP will forgive 1/12 of the eligible debt you owed at the time of enrollment. After twelve on-time payments of your monthly current charges, your eligible debt will be forgiven up to $8,000.

In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements.

  • Be enrolled in one of PG&E's financial assistance programs, CARE or FERA.

  • Owe at least $500 or more on your gas and electric bill.

  • Be more than 90 days past due.

  • Be a PG&E customer for at least 6 months, and have made at least one on-time payment.

Note: solar Net energy metering (NEM), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.

For more information and assistance applying, fill out this form to be contacted by a Customer Service Representative.

Information sourced from EBCE