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LIHWAP is a temporary, federally-funded, COVID-relief program to help low-income households with a one-time payment on their overdue water or sewage bill, which may have accrued during any time frame. Assistance is in the form of a direct payment to the participating water or wastewater service. Eligibility is based on the household’s total monthly income, which cannot exceed the income guidelines below. Applicants can apply simultaneously to LIHWAP and the Low Income Home Energy Assistance Program (LIHEAP). The program ends after August 15, 2023.


Enrolled water service systems in Alameda County as of June 27, 2022:

  • Alameda County Water District (ACWD)
  • Castro Valley Sanitary District
  • Dublin San Ramon Services District
  • East Bay Municipal Utilities District (EBMUD)
  • Hayward Water System
  • Livermore, City of
  • Pleasanton, City of
2023 LIHWAP Gross Income Guidelines*
Size of Household Total Combined Monthly Income Total Combined Annual Income
1 $2,700.17 $32,402.04
2 $3,531.00 $42,372.00
3 $4,361.83 $52,341.96
4 $5,192.75 $62,313.00
5 $6,023.59 $72,283.08
6 $6,854.43 $82,253.16
7 $7,010.21 $84,122.52
8 $7,166.00 $85,992.00
9 $7,321.78 $87,861.36
10 $7,477.56 $89,730.72

What the program offers:

One-time payment on overdue water or sewage bill until August 15, 2023.

Applicants must:

  • Live in Alameda County in an area served by a water or wastewater agency that is a registered participant of LIHWAP
  • Be past due on water or sewage bill
  • Provide proof of monthly income for the entire household (see table below)
  • Provide proof of government-issued ID

How to Apply:


See the Utility Services Materials page.


Apply online at


See Application Pick-up Locations


Talk to a staff member at

Please MAIL your completed application and required documentation to:
Spectrum Community Services
P.O. Box 4317
Hayward, CA 94540

For households larger than ten, please call Spectrum for more information.
*Income before taxes are deducted.